ISO 10002

Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
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Current edition

ISO 10002:2018 en
NEN-ISO 10002:2018 en

Other editions

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ISO 10002:2014

standard
ISO 10002:2014 en
standard
NEN-ISO 10002:2014 en

ISO 10002:2004

standard
ISO 10002:2004 en
Amendments and corrections (1)
  • correction
    ISO 10002:2004/Cor 1:2009 en
standard
NEN-ISO 10002:2004 en
Amendments and corrections (1)
  • correction
    NEN-ISO 10002:2004/C1:2009 en
standard
NEN-ISO 10002:2004 nl